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We are committed to providing all the help you need for a fantastic shopping experience.
Contact
How can I contact you?
Why don't you provide a phone number?
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I haven't received a response yet.
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Shipping
When will I receive my order?
What if I have a PO Box?
What do you charge for shipping?
Can you speed up the delivery?
Can I pick up from your warehouse?
Can I organize my own courier?
Do you offer shipping discounts?
Can you ship my items together?
Do you ship internationally?
Which delivery services do you use?
What does partially shipped mean?
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Payment
Which payment methods do you accept?
What is PayPal?
Can I pay by money order or cheque?
Do your prices include GST?
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My Account
How do I login to my account?
How can I view my order history?
How do I change the email address on my account?
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Products
How do you sell at such low prices?
The item I would like is out of stock.
Can you hold a product for me?
The item I received is different to my order!
Can I view your items in person?
Can I change the products or payment method in an order I've already submitted?
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Returns
I have received a faulty item.
Who pays postage if an item is returned?
Can I get a refund if I change my mind?
I made an incorrect choice about an item. Can I return it for a refund?
How quickly do I need to report a faulty or damaged item to Soldsmart?
I do not have the original packaging of my item. Can I still return it?
If my item is damaged in transport will the item be replaced?
Can I drop my return item off in person to your warehouse?
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General Info
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What are SmartPoints?
How can I use my discount coupon?
I have two discount coupons. Can I use them in the same order?
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As Seen On TV
|
Bonus & Gift Vouchers
|
Business & Office Equipment
|
Car Accessories
|
Electronics & Audiovisual
|
Health & Beauty Products
|
Home & Garden
|
Musical Instruments
|
Pet Supplies
|
Ride On Toy Cars
|
Special Bargain Area
|
Sport, Fitness & Outdoors
|
Toddler & Baby Products
|
Tools & Hardware
|
Toys & Hobbies
|
Unique Gift Ideas
|
Wholesale, Bulk, Business
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|
Privacy Policy
|
About Us
|
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