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Help Centre >> Shipping

  1. When will I receive my order?

    Please allow up to 10-12 working days for delivery once your item(s) have been shipped from our warehouse. In many cases delivery is much quicker (2-3 business days). Weekend and after-hours delivery is not available.

    We endeavour to make sure that all products listed on our website are in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

    PLEASE NOTE: When ordering wholesale lots, you need to allow 30-40 days after the date of payment is received but in most cases the delivery is much quicker.

    Wholesale lots are ordered directly from overseas when you purchase them of us, please note the ETA on the item page, this date will give you a better understanding of when your item will arrive. Please note that this date is approximate and you may need to give or take a day or two.

  2. What if I have a PO Box?

    Unfortunately we are unable to deliver to PO Boxes or Private Bags.

  3. What do you charge for shipping?

    We deliver products Australia wide using FDM, TOLL IPEC & Australia Post. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated using the shipping calculator in the listing and will be added to the order total when you checkout.

  4. Can you speed up the delivery?

    Unfortunately we are unable to fast-track shipments. If you need something by a specific date, you should allow at least a 7 working day time frame for the order to be processed and delivered to you.

  5. Can I pick up from your warehouse?

    Yes, pickup is available from our warehouse for the majority of our products.

    Please read the pickup information here before picking up your items.

  6. Can I organize my own courier?

    Our warehouse system works on a large scale and is fully automated. This means we are not able to provide for external courier arrangements.

  7. Do you offer shipping discounts for bulk purchases?

    Sorry, we don't. However, we do offer special deals every week. We frequently offer free shipping on various product ranges. Why not enroll with our newsletter to receive daily updates?

  8. Can you ship multiple items together?

    We are not able to combine shipping for orders which consist of more than one item. All items are calculated separately for shipping and are picked separately at our warehouse. This means that your items may not arrive on the same day - please bear this in mind.

  9. Do you ship internationally?

    Currently we ship within Australia only. However, as we are one of Australia's fastest growing e-tailers, overseas shipments will be coming soon and announcements will be made through our newsletter when this happens.

  10. Which delivery services do you use?

    eParcel Australia Post. They offer a fantastic service. For example, if no one is home, they will leave a note and the item will be waiting for you at your local post office. Safe and simple.

  11. What does partially shipped mean on my order status page?

    If your order status appears as Partially Shipped on your order page, this means that while some of your items have been dispatched a part of your order is still awaiting shipment. This may be due to a delay at the dock with containers. In any case there is nothing to worry about - the rest of your order will be dispatched very shortly!

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