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Help Centre >> Contact

  1. How can I contact you?

    As an online company we can best assist you if you direct your enquiries via email to support@soldsmart.biz.

    We are committed to a 24 hour turnaround time on all enquiries. Response times may be longer during peak periods.

    You can also contact us by fax: (02) 9729 0734

  2. Why don't you provide a phone number?

    We are unable to provide phone support purely because we want to save YOU money. In order to answer hundreds of calls a day we would have to hire a team of call-centre staff! This would mean charging far more for our products! We would much prefer to keep prices low and pass the savings on to YOU.

    However, you may contact us by fax: (02) 9729 0734

  3. How long will it take for you to reply to me?

    We try to respond to enquiries within 24 hours. However, this is not a guarantee. The time may vary depending on the volume of customer enquiries we receive. Our average response time for email and web-ticket enquiries is 15.5 hours. Please add 24 hours during weekends and holidays. If you make use of the live chat facility on our website, then the response is instant (subject to operator availability).

  4. How long will it take for you to reply to me?

    We always reply to every enquiry which appears in our inbox. If you haven't received a reply from us, there could be a number of reasons:

    • Our reply to you may have been filtered out by your email system as spam.
      • If you are using YAHOO please check the folder entitled SPAM. If our message is in there, please click to select it. Then click Not Spam, which is above the list of emails.
      • If you are using HOTMAIL please check the folder entitled JUNK. If our message is in there, please click to select it. Then click Not Junk, which is above the list of emails.
    • If you are using another service provider, please contact your service administrator for details on how to check messages marked as spam, and to prevent future emails from us from being marked as spam.
    • It is possible that your message may not have got through to us. If using email, try sending your enquiry from a different email address. If using our support ticket system, please try using a different reply email address.
    • If you still haven't received a reply, you may make use of the live chat facility on our homepage. To access our chat support facility, please visit SoldSmart.com.au and scroll down until you can see the 'Need Help Now?' logo near the bottom of the right-hand column. Click on the logo, and the live chat dialogue will appear. Live chat support is available subject to operator availability. If the chat facility is not available, the logo will not appear on the page. In this case, please wait and try again later.

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